Customer Help
Help Center
Quick answers for orders, shipping, returns, and product care. If you still need help, our team is happy to assist.
Orders and Shipping
When will my order ship?
Orders are usually processed within 1 to 2 business days.
You will receive a confirmation email with tracking once your order ships.
How long does delivery take?
Most US orders arrive within 3 to 7 business days after shipment.
Remote areas may take a little longer, depending on the carrier.
Can I change my shipping address?
Please contact us as soon as possible after placing your order.
If the order has not shipped yet, we will do our best to update it.
Returns and Support
What is your return policy?
Unused items in their original packaging can be returned within 30 days of delivery.
Please contact us before sending anything back so we can guide you through the return process.
What if my item arrives damaged?
Send us your order number and a clear photo of the issue.
We will review it and help with a replacement, refund, or next best solution.
How do I contact customer support?
Use the Contact Us page and include your order number if you have one.
Clear details help us respond faster.
Product Care
How should I clean my bottle or tumbler?
Hand wash with warm water and mild soap before first use and after each use.
Let all parts dry fully before storing.
Can I put Magcheer products in the dishwasher?
Hand washing is recommended to protect the finish, insulation, and accessories.
Can I use them for hot drinks?
Check the product page before use. Some items are designed for cold drinks only.
Do not overfill, and use caution with hot liquids.