Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Super easy! Hit the “Sign Up/Register” button at the top. Fill in your name, email, create a password, and submit. A confirmation email will be sent—click the link (check spam folder if missing) to activate your account. Now you can checkout faster, track orders, and save your favorite items!
Log into your account, go to “Order History” or “My Addresses”. For unshipped orders, click “Edit Shipping Address”, update the info, and save. If the order is already en route, contact our support team ASAP—we’ll try to help, but changes might not be possible once in transit.
After your order ships, you’ll get an email with a tracking number. Log into your account, head to “Order History”, and click “Track Order” to see where your package is. You can also plug the tracking number into USPS (or our chosen carrier) website for updates!
Your security matters! We don’t store full credit card details. Payment platforms like Stripe/PayPal handle transactions with top – notch encryption. Some may offer a “save info” option (per their policies), but your data is always protected.
Sales tax is charged based on US state laws and your shipping address. At checkout, you’ll see the exact tax amount (if applicable) before paying—total transparency!
Currently, we only ship within the United States. We focus on delivering fast and smoothly to all US regions—from coast to coast!
Most orders are sent in a single box! If items are from different warehouses or need special packing, we’ll split them (you’ll get multiple tracking numbers). Either way, your order will arrive safely and on time—we’ve got you covered!
If you need to swap an item
Returns and Exchanges
We want you satisfied! Return unused, undamaged items in original packaging within 30 days of delivery. To start, email our support at service@magcheer.com with your order number, reason for return, and photos (if needed). Once we approve, ship the item back to the address we’ll provide (you cover return shipping). Refunds process within 5 – 7 business days after we receive and inspect the return.
Oh no—our mistake! Email service@magcheer.com within 7 days of delivery. Include your order number, photos of the wrong item, and details of the correct product. We’ll ship the right item for free (no need to return the wrong one unless we ask). Expect a reply within 24 – 48 hours on weekdays!
After getting return approval via email (service@magcheer.com), we’ll send you the return address. Ship the item(s) to that address—make sure to include your order number in the package or shipping label. We don’t provide pre – paid return labels, so you’ll cover shipping costs (unless it’s our error).
We’re here to help! The only way to reach us is via email: service@magcheer.com. Include your order number, clear issue details, and any relevant photos. We reply within 24 – 48 hours on weekdays.
Act fast! If the order is unshipped, email service@magcheer.com with your order number and the correct address. If it’s already shipped, email us ASAP. We’ll try to help, but can’t guarantee address changes. If delivery fails (wrong address), the package may return to us—then we can reship (you pay reshipping fees) or refund (minus original shipping costs).
Yes—if it’s unshipped! Email service@magcheer.com with your order number, stating “Change Request” or “Cancel Request”. We process changes (size, color, etc.) or cancellations within 1 – 2 hours on weekdays. Once shipped, no changes—start a return via email instead.
Sorry, we don’t offer pre – orders for sold – out items. But we restock popular items often! Sign up for product alerts on the item page (enter your email) to get notified when it’s back in stock.